Refund Policy

How to request a refund

1. Reply to your receipt email, or write to [support@cartwell.co] from the email you purchased with.
2. Include your order number (it's on your receipt).
3. We'll confirm and process the refund to your original payment method, usually within 2 business days.

Refunds land back on your card within 5–10 business days after we process them, depending on your bank.

What's covered

All Kits — Starter, Pro Bundle, and Done-for-you — are covered for 30 days from purchase.

Fair use

The guarantee is here so you can buy with confidence. We reserve the right to decline refunds in cases of clear abuse — for example, requesting a refund after redistributing the Kit files, or repeated buy-refund cycles on the same content.

Done-for-you

For the Done-for-you tier, if you request a refund after we've completed the install and onboarding call, we may retain a reasonable amount for work already delivered. If you're unhappy before or during the work, we refund in full.

Questions

Anything unclear? Email [support@cartwell.co] — a real person answers.